Customer Service Representative- Rental

Choice Auto Rental is a locally owned rental car company who works closely with collision centers and insurance companies to assure our mutual customers are provided a superior service while in need of a replacement rental vehicle. Choice operates five locations servicing the metropolitan area, with locations in Burnsville, Bloomington, Eden Prairie, Brooklyn Park, and White Bear Lake. We deliver nearly all rental vehicles to local collision centers, insurance companies, or customer’s preferred locations.

Choice strives to provide a streamlined process with an exceptional service level to our customers in need. We differentiate ourselves from competitors by many things, including delivery service and a thorough understanding of these specific customers’ needs.

Choice has been operating for 20 years in the Minnesota metropolitan rental market. We pride ourselves on doing the right thing, leading by example, displaying positive energy and being open minded.

In this role, you will be responsible for the delivery of our rental vehicles to our customer’s locations, collision centers and insurance companies throughout the Twin Cities.

Hours: Monday- Friday 7:30am-5:30pm

Job duties will include but not limited to:

  • Driving rental vehicles to our customers, collision centers, insurance companies
  • Ensure a positive customer experience by effective management of rental process to include qualifying the renter and accurately completing contracts
  • Communicate all relevant customer feedback to Office Manager in order to facilitate on-going changes in our service and prices to drive continuous improvement within our business
  • Support and service accounts (body shops, dealerships, etc.) by delivering cars and positively representing company to customers of the accounts
  • Protect company assets by adhering to company policies and procedures
  • Clean and service vehicles to current quality standards to ensure high levels of customer satisfaction
  • Provide assistance to customers with efficient and professional etiquette
  • Work with a positive attitude to enhance company’s market presence and interoffice atmosphere
  • Effectively manage time to assure all company goals and rental deliveries are completed on time
  • All other duties, tasks and / or projects as assigned

We offer great career opportunities!

  • Ongoing employee training and development
  • Opportunity to grow within one of our business units
  • Full-time employees receive PTO, Medical, dental, vision, life insurance, and 401(K)

Minimum Requirements:

  • Proven time management skills: the ability to organize and manage multiple priorities
  • Excellent interpersonal and communication skills
  • Proficient computer skills
  • Proven ability to work in a team environment
  • Good attention to detail
  • Positive and energetic personality
  • Must have a valid driver’s license with an acceptable driving record

Apply Here